Privacy Policy

1. Information We Collect

Account Information

• Email address
• Name (if provided)
• Login credentials
• Account preferences

Learning Activity

• Lesson progress and completed exercises
• Quiz results and challenge results
• Streaks, badges, and achievements
• Leaderboard activity and rankings
• Maple Path progress

Speaking and Listening Activity

• Practice attempts and scores
• Feedback received

Audio recordings are processed only to provide speaking or listening learning features where applicable.

AI Interactions

• Prompts and questions submitted to AI tools
• AI-generated responses and feedback
• Learning activity connected to AI features

Subscription Information

• Plan type (Free, Monthly, Annual)
• Subscription status
• Billing history
• Stripe customer and subscription identifiers

Payments are processed securely by Stripe. MapleLing does not store credit card information on its servers. See Stripe's privacy policy: https://stripe.com/privacy

Survey and Giveaway Information

• Feedback survey responses
• Giveaway participation details
• Eligibility verification information
• Information used for fraud prevention review

Technical Information

• IP address
• Browser type and version
• Device type and operating system
• General geographic region (when available)
• Usage logs
• Cookies and similar technologies

Support Communications

• Emails or messages sent to MapleLing support
• Feedback and suggestions

2. How We Use Information

MapleLing uses collected information to:

• Create and manage user accounts
• Provide learning features and content
• Track and display your learning progress
• Personalize your learning experience
• Provide AI-assisted feedback and learning support
• Manage subscriptions and account status
• Process payments through Stripe
• Provide customer support
• Improve the platform and develop new features
• Monitor security and prevent fraud
• Administer surveys, community programs, giveaways, or promotions
• Send service-related emails (account, billing, security)
• Send optional product updates or promotional emails (where permitted)
• Analyze usage patterns to improve the learning experience

3. AI Features

MapleLing uses AI-powered tools to enhance your learning experience. When you interact with AI features, your inputs may be processed to generate explanations, feedback, practice support, or other learning interactions.

AI-generated responses are created automatically and may not always be perfect. They are intended for learning support purposes only.

Important: Please do not submit sensitive personal information (such as financial details, health information, or government identification numbers) into AI tools. AI interactions are designed for language learning purposes only.

4. Cookies, Analytics, and Advertising

MapleLing uses cookies, analytics tools, and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how users interact with the platform
• Improve features and performance
• Measure advertising effectiveness

We may use Google Analytics, Google Ads tags, and conversion tracking to understand usage patterns and measure the performance of our advertising campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on MapleLing.

5. Third-Party Services

MapleLing works with trusted third-party services to operate the platform:

• Stripe: Payment processing (Privacy Policy)
• Hosting providers: Server infrastructure and data storage
• Analytics providers: Usage analysis and platform improvement (such as Google Analytics)
• Google Ads / Google Tag: Advertising and conversion tracking
• Email services: Transactional and promotional email delivery
• AI providers: AI providers used to power language learning features

These providers process information according to their own privacy policies. We select providers who maintain appropriate data protection practices.

6. Data Sharing

MapleLing does not sell your personal information.

We may share information only in the following circumstances:

• Service providers: Third parties who help us operate the platform (as described above)
• Payment processing: Stripe for subscription and billing management
• Legal requirements: When required by law, court order, or government request
• Fraud prevention: To protect against fraudulent or unauthorized activity
• Business operations: In connection with a merger, acquisition, or sale of assets (with appropriate protections)

7. Data Security

We apply reasonable technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

Security measures include encrypted connections (HTTPS), secure password storage, access controls, and appropriate security practices.

However, no online service can guarantee absolute security. We encourage you to use a strong, unique password and keep your login credentials confidential.

8. Data Retention

MapleLing retains your information:

• While your account is active
• As needed to provide services you have requested
• To comply with legal obligations
• To resolve disputes
• To prevent fraud
• To maintain business and financial records

If you delete your account, we will remove or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.

9. User Choices and Rights

Subject to applicable law, you may contact MapleLing to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and personal data
• Ask questions about our privacy practices
• Manage your communication preferences

To exercise these rights, contact us at support@mapleling.ca. We will respond to requests within a reasonable timeframe.

10. Email Communications

MapleLing sends two types of emails:

Service emails (required for account operation):

• Account verification and password reset
• Billing and subscription notifications
• Security alerts
• Important platform updates

Promotional emails (optional):

• Product updates and new features
• Community milestones and achievements
• Giveaways and special offers
• Learning tips and encouragement

You can unsubscribe from promotional emails at any time using the link in each email. Unsubscribing from promotional emails will not affect your account or access to MapleLing.

11. Children and Minors

MapleLing is a French language learning platform intended for general language learners.

Users under the age of majority in their jurisdiction should use MapleLing with the permission and supervision of a parent or guardian.

We do not knowingly collect unnecessary sensitive information from minors. If you believe a child has provided personal information without appropriate consent, please contact us at support@mapleling.ca.

12. Community Features

MapleLing may include public or semi-public community features such as:

• Usernames and display names
• Badges and achievements
• Leaderboard rankings
• Progress-related activity

Participation in public community features is optional.

When participating in community features, be mindful that some information may be visible to other users. Avoid using sensitive personal information in your display name or public profile.

13. Promotions and Giveaways

MapleLing may offer community promotions, surveys, or giveaways from time to time.

If you participate, we may use your account information and survey responses to:

• Administer the promotion
• Verify eligibility
• Contact winners
• Prevent fraud
• Comply with official rules

Each promotion may have its own published rules. Participation is always voluntary.

MapleLing may cancel or modify a promotion where necessary to protect fairness, security, or compliance with applicable laws.

14. International Users

MapleLing is operated from Ontario, Canada. If you access the platform from outside Canada, your information may be transferred to and processed in Canada.

Our service providers may also process information in other jurisdictions. By using MapleLing, you acknowledge that your information may be processed in Canada and by service providers operating in other jurisdictions.

15. Updates to This Policy

MapleLing may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may provide additional notice through the platform or by email.

We encourage you to review this Privacy Policy periodically.

16. Contact

If you have questions about this Privacy Policy or our privacy practices, contact us at:

support@mapleling.ca

Website: https://www.mapleling.ca

MapleLing is operated by 1001549096 Ontario Inc.